Practical models for technical communication - Shannon Kelley 2021

Conclusion
Workplace communication

When it comes to workplace communication, a lot is at stake. Your ability to communicate with your colleagues or clients significantly impacts your success. While a lack of skill in workplace communication could be detrimental to your reputation, excelling in this area can distinguish you as a valued employee. Fortunately, you can gain confidence in workplace communication if you focus on meeting the expectations of your work environment and following established communication formats.

This chapter gives you a start by pointing out common expectations. You’ll need to continue to evaluate the expectations for your specific workplace. In addition, you’ll want to stay informed about the current state of preferred workplace tools as they change over time. By focusing on the fundamentals of technical communication—audience, message, and purpose—you can be ready to adapt to whatever new form of communication comes your way.

Notes

1. Jack Birkus, “Internet Access at New High Wordwide Before Pandemic,” Gallup, April 8, 2020, https://news.gallup.com/poll/307784/internet-access-new-high-worldwide-pandemic.aspx.

2. “Texting Is Closer to Speech than the Written Word, Claims Academic,” The Telegraph, August 7, 2009, https://www.telegraph.co.uk/news/science/science-news/5984225/Texting-is-closer-to-speech-than-the-written-word-claims-academic.html.

3. Adam Goldman and Michael S. Schmidt, “FBI Agent Peter Strzok, Who Criticized Trump in Texts, Is Fired,” The New York Times, August 13, 2018, https://www.nytimes.com/2018/08/13/us/politics/peter-strzok-fired-fbi.html.