Practical models for technical communication - Shannon Kelley 2021
Introduction
Technical communication fundamentals
Why technical communication matters
The problem-solution framework
Purposeful communication
Characteristics of technical communication
Creating user-friendly content
Conclusion
Technical communication ethics
Why ethics matter
Ethics defined
Ethics at work
Distorted or misleading information
Visual misrepresentation
Using information ethically
Conclusion
Layout and design
Why layout and design matters
Principles of document design
Design for readability
Design for emphasis
Design for organization
Types of visuals
Conclusion
Multimodal and multimedia communication
Why multimodal and multimedia Communication matter
Multimodal communication at work
Rhetorical awareness and digital literacy
Output options
Conclusion
Research methods for technical communication
Why research matters
Steps for research
Primary and secondary research
Using sources effectively
Citing sources
Intellectual property
Advanced research
Conclusion
Job materials
Why job materials matter
Organize your materials
Steps for creating job materials
Build a cover letter
Characteristics of effective job materials
Job materials best practices
Ethical considerations
Be competitive
Conclusion
Workplace communication
Why workplace communication matters
Types of workplace communication
Communicating professionally
Collaboration
Global workplace etiquette
Conclusion
Technical definitions and descriptions
Why definitions and descriptions matter
Creating Definitions and Descriptions
Parenthetical definitions
Sentence definitions
Extended definitions
Descriptions
The known-new contract
Legal and ethical implications
Conclusion
Instructions and procedures
Why instructions and procedures matter
Instructions
Procedures
Legal and ethical concerns
Usability testing
Conclusion
Proposals and short reports
Why proposals and short reports matter
Proposals defined
Types of proposals
Typical elements of proposals
Short reports defined
Steps for writing proposals and short reports
Principles for proposals and short reports
Conclusion
Formal reports
Why formal reports matter
Types of formal reports
The formal report process
Writing the formal report
Conclusion
Make technical communication work for you
Bridging the gap
Types of communicators
Meet the professionals
Tips for success
Conclusion
Acknowledgements
Image credits
MLA report
Glossary index