Conclusion - Instructions and procedures

Practical models for technical communication - Shannon Kelley 2021

Conclusion
Instructions and procedures

Once more, think back to your first job and the uncertainty that you might have felt. You needed information and the confidence that you could complete new tasks well. The situation is similar for users of instructions and procedures. By creating accurate, clear instructions, you make it possible for your audience to complete their tasks safely and efficiently. By developing procedures that answer potential questions and direct decision-making, you can save time and effort.

Remember that your task is to understand the situation of your audience and help them with information that is reliable and easy to understand. Give users a simple and well-designed document so they can complete their task with ease. When creating a procedure, demonstrate that you understand why the procedure is needed and how it will be applied so that users will use it with confidence. By anticipating needs, testing your documents, and revising to make your communication as useful as possible, you can save users frustration and enable them to succeed.

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